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18 Mar
Clinical Support Officer

Clinical Support Officer

Permanent, full-time

Onsite. Darlinghurst, Sydney, NSW

Reporting to: Operations Manager

The role

As a Clinical Support Officer, you will play a vital role in coordinating patient flow within our institute. Reporting to the Operations Manager, you will be responsible for managing patient bookings, referrals, and general coordination of clinical practices, primarily focusing on the Institute Director/CEO and Head, Molecular Cardiology.

In particular, the Clinical Support Officer will:

  • coordinate patient visits, billing, referrals, and overall clinical practice management for designated executives.
  • build and maintain positive relationships with internal and external stakeholders.
  • collaborate with the Administration and Operations teams to achieve agreed outcomes in line with the Institute's Strategic Plan.​

What we will trust you with

Medical Administration

  • Schedule patient visits, manage billing, referrals, and general coordination of clinical practices.
  • Greet patients, update contact information, process payments, and manage patient correspondence.
  • Maintain accurate patient and digital records while ensuring confidentiality and compliance with privacy regulations.
  • Liaise with medical representatives, hospitals, and other relevant parties.


  • Provide assistance to the Receptionist and perform additional duties as requested by the Operations Manager.
  • Ensure compliance with all applicable privacy and data management processes and policies.​

Does this sound like you?


  • Excellent interpersonal and communication skills.
  • Accurate typing skills using a dictaphone​
  • Highly organised with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
  • Proficiency in MS Office (Outlook, Word, Excel).
  • Ability to work independently and as part of a team.
  • Strong attention to detail and accuracy.
  • Flexibility to work occasional out-of-hours shifts.
  • High level of integrity and ability to demonstrate discretion in handling sensitive and confidential information.
  • Personable, caring, and empathetic.


  • Experience in a research center or not-for-profit organization.
  • Knowledge of Private Health funds and Medicare billing.
  • Familiarity with medical terminology and medical CRM systems (e.g., Helix).​

About us

The Victor Chang Cardiac Research Institute (the Institute) is dedicated to finding cures for cardiovascular disease and is one of the most respected heart research facilities in the world. Renowned for the quality of its breakthroughs, the Institute was established in 1994 and has grown to a team of more than 200 researchers from around the globe, working across five divisions.

A global centre-of-excellence, it integrates Cardiac Physiology and Transplantation, Developmental and Stem Cell Biology, Molecular Cardiology and Biophysics, Structural and Computational Biology, as well as Vascular Biology. At the Institute, we translate our discoveries into new diagnostics, prevention, and treatment of cardiovascular disease - reducing the incidence, severity, and impact of heart disease. ​

What you will be proud of

Being part of an Institute that is not only dedicated to finding cures for cardiovascular disease, but one that also strives to ensure our employees and students enjoy a great working environment. We value and are committed to providing a safe working environment that embraces diversity, gender equity and promote flexible working arrangements for all employees.​​

We encourage Aboriginal and Torres Strait Islander people to apply. We also welcome applicants with diverse educational backgrounds, professional knowledge, personality types, thinking styles and life experiences. If you have a disability or special need that requires accommodation, please let us know.

What we offer

  • Salary packaging/sacrificing (up to $15,900 per annum plus $2,650 for meals and entertainment)
  • State of the art facilities
  • Stimulating work setting focused on cutting edge medical research
  • Collaborative team environment
  • Continuous learning and development opportunities

Come and work with us & help make a difference.​

Please note: You must have legal working rights to be considered for this position.